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This policy covers every piece of information we collect when you open an account, make a transaction through Touch 'n Go eWallet or DuitNow, or contact our support team. We want you to know exactly what we hold, why we hold it, and how you can act on it at any time.
When you interact with fg66 — whether that means logging in on your phone, completing a transaction via Touch 'n Go eWallet or DuitNow, or reaching out through our support channel — we collect certain information to keep your account running correctly. That information falls into three categories: account identifiers you supply at registration, transaction records generated when you use a payment method, and device or session data that helps us maintain a consistent experience across mobile and desktop. We do not sell your personal data to third parties. Where we share data with payment processors or technical service providers, we do so only to the extent needed to process your request. Any third party we work with is expected to handle your data in a manner consistent with this policy. This policy applies to your use of fg66 where access is permitted under local law and in eligible regions. If you are accessing from a region where availability depends on local regulation, please review the eligibility notice shown during account registration. We update this policy when our practices change, and the current version is always available on this page.
Not everything connected to your fg66 experience falls under this single document. Understanding the boundaries helps you know where to look when a question comes up about your data, your transaction record, or a third-party service you used to reach us.
Your login credentials, account settings and session history are fully within scope. We hold these records to keep your account secure and to let you review or correct them on request. The account dashboard is where you see the current state of this data after login.
Transaction references generated through Touch 'n Go eWallet, DuitNow or GrabPay appear in your account transaction log. We hold the reference and amount; the payment processor holds its own records under its own terms, which sit outside this policy.
Game titles, lobby pages and promotional material are content we publish, not personal data. This policy does not govern how you interact with game content itself — it governs the account and session data recorded when you do.
If you reach fg66 through a link, an app store listing or a third-party referral, that third party operates under its own privacy terms. We are not responsible for data practices on sites or services we do not operate, even if they reference fg66.
You have practical choices over the data we hold on your account. Reviewing what we store is the starting point: after login, your account dashboard shows the personal details, contact information and transaction history currently on record. If any detail is incorrect — a contact number, an email address, a wallet identifier — you can correct it directly in the account settings page, or ask our support team to make the change on your behalf. For questions that go beyond a simple correction — such as asking what data we hold in total, or requesting that certain records be removed where permitted by applicable law — the support channel is the right route. Submit your request with your account reference and we will respond through the same channel. Where local law grants you a specific right over your data, we will process that request in line with what the law requires in eligible regions.
Log in and open the account dashboard. Personal details, contact information and your transaction log are visible there. This is the current state of what we hold — no request needed to view it.
Update a contact number, email or linked wallet identifier directly in account settings. If a field is not editable from your end, our support team can action the correction after verifying your identity.
Send your question through the support channel with your account reference included. We will confirm receipt and respond in the same thread so there is a clear record of the exchange.
Where local law in your eligible region permits it, you may request removal of specific records. Submit the request via support; we will review it against our retention obligations and reply with what we can action.
If something in this policy is unclear, or if you want to act on a data right, these are the channels to use. Quote your account reference in every message so we can locate your records without delay.
Open the chat widget from any page while logged in. State that your query is privacy-related and include your account reference. Our support team handles data questions through the same channel as account help.
Send a written request to our support address found in the Help section of your account dashboard. Email is the preferred route for formal data requests that need a documented response trail.
For straightforward corrections — updating a phone number, changing your email or reviewing your transaction log — the account dashboard is the fastest path. No support ticket needed for changes you can make directly.
We keep data practices specific and consistent: what we collect, why we collect it, and how long we hold it are not abstract commitments — they are reflected in what you can see in your account dashboard after login. Where a practice changes, this page is updated.
We use session cookies to keep you logged in across pages and to remember your device so you can switch between mobile and desktop without signing in again. You can manage cookie preferences through your browser settings; essential session cookies cannot be disabled without affecting login.
Account records are held for as long as your account is active and for whatever period local regulation in eligible regions requires after closure. Transaction references linked to Touch 'n Go eWallet or DuitNow are kept for the period needed to resolve disputes.
Your account credentials are stored in hashed form; we do not hold your password in plain text. If you suspect unauthorised access, change your password immediately from the account settings page and contact support through the live chat channel.
When we make a material change to this policy, the updated version replaces the previous one on this page. Continuing to use your account after an update means you have had the opportunity to review the new terms shown here.
These are the questions we hear most often about data, account privacy and your choices. If yours is not here, our support team can help through live chat or email.
At registration we collect the contact details and identity information you enter in the account form, plus the device and session data generated when you first connect. Payment method details — such as a Touch 'n Go eWallet or DuitNow reference — are recorded when you initiate a transaction.
Yes. After login, your account dashboard shows the personal details, contact information and transaction history currently on record. That is the live view of what we hold. For a broader summary, submit a request through support with your account reference included.
Open account settings while logged in and edit the relevant field directly. If the field is locked — for example, a registered email or a wallet identifier — contact support through live chat or email, confirm your identity, and our team will make the correction on your behalf.
We share data only with payment processors and technical providers where it is necessary to complete a transaction or maintain the account. We do not sell personal data. Third parties we use are required to handle your information in a manner consistent with this policy.
Records are kept for as long as your account is active. After an account is closed, we retain data for the period required by applicable regulation in eligible regions. Transaction references tied to DuitNow or GrabPay are kept for as long as dispute resolution may be needed.
Send a removal request through the support email address listed in your account dashboard Help section. Include your account reference and the specific records you are asking us to remove. We review each request against our legal retention obligations and respond with what we are able to action.